Terms and Conditions

  1. All work undertaken and information supplied by the client will be kept strictly confidential and a signed confidentiality agreement will be signed if required by client.

  2. Invoices for one-off assignments will be issued on completion of work for payment within 14 days.

  3. Invoices for ongoing work will be issued at the end of each week for payment within 14 days.

  4. For individuals, payment will be due by cash on delivery of completed work.

  5. Payment to be made by cheque made out to “Lost 4 Words” or BACS

  6. Charges are per hour and a minimum charge of 1 hour at relevant hourly rate is applicable to all projects.

  7. If a client requires us to post bulk mailings, all postage costs must be paid for in advance.

  8. For any work involving the telephone or sending e-mails, appropriate costs will be charged as necessary.

  9. Stationery, printing and postage costs will be applied as appropriate.

  10. If work is to be carried out at client’s premises, or work is to be collected and/or delivered to client, mileage will be charged at 0.40p per mile to and from client’s premises.

  11. Initial enquiries regarding a new task and, if necessary, a meeting with a new client is free of charge.  However, any time spent discussing an assignment in detail will be charged at the appropriate hourly rate.

  12. Time spent on an assignment including liaison with a client by telephone, fax, e-mail, etc or during face to face meetings, will be charged at the appropriate hourly rate.

  13. Final responsibility for proofreading errors in completed work rests with the client.  Should any errors be found in the work, these will be rectified free of charge.

  14. Any amendments to work following completion, not the fault of Lost 4 Words, will be charged according to current rates.

  15. A signed Booking Form is required prior to commencement of work indicating client’s acceptance of these Terms and Conditions.

  16. In the case of urgent deadlines, a surcharge of 50% may be applicable


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