Client Feedback

“As you are aware, since my typist/clerk left in September 2006, I have used Lost 4 Words exclusively for all of my typing and other additional clerical support.  I have found your service to be professional, flexible and entirely suited to my needs.  I particularly admire your pro-active approach in that whilst you have been perfectly happy to fit in with our existing office systems, you have been pro-active in offering suggestions to assist us and to improve our systems and method of working.

Can I just add how cost effective I find your service as I just have to pay for the work that is done and when it is needed – a great saving for my business!

Finally, although we have only used your services for a relatively short period of time, we do not feel that we are “customer and supplier”, but rather a “partnership arrangement” whereby we can work together for mutual gain.  Lost 4 Words are quite happy to contact us by telephone or e-mail when there is a problem.  Simple and obvious errors on our part are usually rectified by you, but you alert us to it to avoid a repetition.  More complex problems are duly worked out together with Lost 4 Words providing mature, professional guidance".

David Quayle, Managing Director, Northern Land Agents Ltd t/a Nicholson and Weston

"Tracey Godfrey and Lost 4 Words have been a key part of our business strategy since we formed Shewell and Penn Consulting in 2005. We needed high quality administrative and secretarial support and we selected Lost 4 Words to provide this off site rather than employing staff ourselves. The arrangement has worked extremely well and exceeded our expectations in every respect.

Lost 4 Words combines responsive and faultless service with constructive and intelligent input to every project and task. We have found our association with Lost 4 Words growing into a true partnership of mutual benefit and Lost for Words has constantly extended the scope of support it can provide as our own needs developed.

Lost 4 Words has provided us not only with high quality document production but has also undertaken a variety of other roles including telephone survey work, arrangement of conferences, and company book keeping. All this has been achieved using remote working via broadband services. Lost 4 Words have proved to be the ideal partner for our small home based business with its high support needs".

 Shewell and Penn Consulting Ltd.

“Professional, precise, friendly, flexible, focused, straight forward to work with.  I was very satisfied with what you did.”

Dr Pat Richardson,  Enterprise Development & Evaluation Specialist

 “Great job – accurate typing and did it when it was required.  You made it “easy” for me and it was great that you asked for feedback – shows you care about your customers.”

Dave Stitt, DSA Building Performance Ltd.

“Prompt, personal service – you kept me informed and delivered on time.”

David Storey, Vita Direct

“Tracey conducted prospective customer interviews for a training company who is a client of ours. She delivered 10 completed positive prospective customers’ questionnaires, providing 10 interested possible customers for our client.  We particularly liked Tracey’s positive attitude, diligence and professionalism and will have no hesitation in giving Lost 4 Words more work of a similar nature, as soon as we have it.  The work was delivered on time on budget.  This survey was particularly difficult as most of the companies provided already had training or consultancy in place, but Tracey soldiered on with diligence to complete the 10 positive interviews required.”

John Staines, JSA

 “Excellent service.”

Geoff Riddell, JFS 2000 Ltd.

“Very professional, efficient and very well organised.  I also found you very pleasant and easy to work with.  I am sure I will be able to come to you again in the future.”

Felicity Shenton, Felicity Shenton Consultancy Ltd.

“Services provided are friendly, efficient and timely.  Benefits are flexibility, which is crucial to our business.  We have been totally happy with the service provided and, from our point of view, can’t think of any improvements that would be beneficial to us.  Keep up the good work – hopefully we will utilise your services again in the future.”

Michelle Daykin/Terri Hopkinson, Personal Recruitment Ltd.

“Responsive, high quality, good customer relations, flexible, willing to learn new approaches, highly professional, cost effective.  Your services benefit us by freeing me for other tasks.”

Jane Shewell, Shewell and Penn Consulting Ltd

“I thought I would drop you a quick note to acknowledge and thank you for your great work over the past 18 months.  Throughout this period your work has always been to the highest quality and on time, often earlier.  This is vital to DSA as outsourcing admin frees me up to concentrate on serving my customers.  You are always very professional and as such Lost 4 Words is a valuable asset to my business.  If ever I can support your business by recommendation please do not hesitate to contact me and I will happily oblige.  Once again thanks for your support and long may it continue.”

Dave Stitt, Director, DSA Building Performance Ltd



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