Client Feedback
“As you are aware,
since my
typist/clerk left in
September 2006, I
have used Lost 4
Words exclusively
for all of my typing
and other additional
clerical support. I
have found your
service to be
professional,
flexible and
entirely suited to
my needs. I
particularly admire
your pro-active
approach in that
whilst you have been
perfectly happy to
fit in with our
existing office
systems, you have
been pro-active in
offering suggestions
to assist us and to
improve our systems
and method of
working.
Can I just add how cost
effective I find your
service as I just have
to pay for the work that
is done and when it is
needed – a great saving
for my business!
Finally, although we
have only used your
services for a
relatively short period
of time, we do not feel
that we are “customer
and supplier”, but
rather a “partnership
arrangement” whereby we
can work together for
mutual gain. Lost
4 Words are quite happy
to contact us by
telephone or e-mail when
there is a problem.
Simple and obvious
errors on our part are
usually rectified by
you, but you alert us to
it to avoid a
repetition. More
complex problems are
duly worked out together
with Lost 4 Words
providing mature,
professional guidance".
David Quayle, Managing
Director, Northern Land
Agents Ltd t/a Nicholson
and Weston
"Tracey Godfrey and
Lost 4 Words have
been a key part of
our business
strategy since we
formed Shewell and
Penn Consulting in
2005. We needed high
quality
administrative and
secretarial support
and we selected Lost
4 Words to provide
this off site rather
than employing staff
ourselves. The
arrangement has
worked extremely
well and exceeded
our expectations in
every respect.
Lost 4
Words combines
responsive and faultless
service with
constructive and
intelligent input to
every project and task.
We have found our
association with Lost 4 Words growing into a
true partnership of
mutual benefit and Lost
for Words has constantly
extended the scope of
support it can provide
as our own needs
developed.
Lost 4
Words has provided us
not only with high
quality document
production but has also
undertaken a variety of
other roles including
telephone survey work,
arrangement of
conferences, and company
book keeping. All this
has been achieved using
remote working via
broadband services. Lost
4 Words have proved to
be the ideal partner for
our small home based
business with its high
support needs".
Shewell
and Penn Consulting Ltd.
“Professional, precise,
friendly, flexible,
focused, straight
forward to work with. I
was very satisfied with
what you did.”
Dr Pat Richardson,
Enterprise Development &
Evaluation Specialist
“Great
job – accurate typing
and did it when it was
required. You made it
“easy” for me and it was
great that you asked for
feedback – shows you
care about your
customers.”
Dave Stitt, DSA Building
Performance Ltd.
“Prompt, personal
service – you kept me
informed and delivered
on time.”
David Storey, Vita
Direct
“Tracey conducted
prospective customer
interviews for a
training company who is
a client of ours. She
delivered 10 completed
positive prospective
customers’
questionnaires,
providing 10 interested
possible customers for
our client. We
particularly liked
Tracey’s positive
attitude, diligence and
professionalism and will
have no hesitation in
giving Lost 4 Words
more work of a similar
nature, as soon as we
have it. The work was
delivered on time on
budget. This survey was
particularly difficult
as most of the companies
provided already had
training or consultancy
in place, but Tracey
soldiered on with
diligence to complete
the 10 positive
interviews required.”
John Staines, JSA
“Excellent
service.”
Geoff Riddell, JFS 2000
Ltd.
“Very professional,
efficient and very well
organised. I also found
you very pleasant and
easy to work with. I am
sure I will be able to
come to you again in the
future.”
Felicity Shenton,
Felicity Shenton
Consultancy Ltd.
“Services provided are
friendly, efficient and
timely. Benefits are
flexibility, which is
crucial to our
business. We have been
totally happy with the
service provided and,
from our point of view,
can’t think of any
improvements that would
be beneficial to us.
Keep up the good work –
hopefully we will
utilise your services
again in the future.”
Michelle Daykin/Terri
Hopkinson, Personal
Recruitment Ltd.
“Responsive, high
quality, good customer
relations, flexible,
willing to learn new
approaches, highly
professional, cost
effective. Your
services benefit us by
freeing me for other
tasks.”
Jane Shewell, Shewell
and Penn Consulting Ltd
“I thought I would drop
you a quick note to
acknowledge and thank
you for your great work
over the past 18
months. Throughout this
period your work has
always been to the
highest quality and on
time, often earlier.
This is vital to DSA as
outsourcing admin frees
me up to concentrate on
serving my customers.
You are always very
professional and as such
Lost 4 Words is a
valuable asset to my
business. If ever I can
support your business by
recommendation please do
not hesitate to contact
me and I will happily
oblige. Once again
thanks for your support
and long may it
continue.”
Dave Stitt, Director,
DSA Building Performance
Ltd
|